FAQs
Welcome to our Frequently Asked Questions section! Here you'll find answers to common questions about our products and services. If you don't find what you're looking for, please don't hesitate to contact us.
Products
What kind of products does Sips of Dreams offer?
- At Sips of Dreams, we specialize in personalized products for enjoying your favorite beverages. We offer:
- Personalized ceramic mugs.
- Personalized metal tumblers.
- Thermoses with unique designs
- All with unique designs for special occasions or everyday use.
Can I personalize any product in the store?
- Yes! Most of our products are customizable. You can add your own images, text, or designs to create a unique product.
What is the quality of your products?
- We use high-quality materials to ensure your personalized products are durable and visually appealing. Our mugs are made of sturdy ceramic, and our metal and plastic tumblers are designed for long-term use.
Orders and Personalization
How do I place a personalized order?
- Choose the product you want to personalize.
- Upload your images or add your text using our online personalization tools.
- Review your design and make sure everything is correct.
- Add the product to your cart and complete the checkout process.
Can I see a preview of my design before placing the order?
- Yes, our platform allows you to preview your personalized design before adding the product to your cart. We recommend carefully reviewing the preview to ensure everything is to your liking.
Can I order special designs for events like weddings or birthdays?
- Absolutely! We love creating special designs for events. Contact us with your ideas, and we'll work with you to create the perfect product for your occasion.
Shipping and Returns
What are the shipping times?
- For domestic shipping (United States), the shipping time is 3 to 7 business days.
- For international shipping:
- Europe and Canada: 3 to 7 business days.
- Rest of the world: 7 to 20 business days.
- Remember that production times are 2 to 3 business days.
What do I do if my product arrives damaged or defective?
- If your product arrives damaged or with a printing error, please contact us within 14 days of receiving your order via contac here Include clear photos of the damaged product and your order number. We will send you a replacement at no additional cost.
Do you accept returns of personalized products?
- Due to the personalized nature of our products, we do not accept returns for changes of mind. We only accept returns for damaged or defective products.
How can I contact you if I have more questions?
- Just contact us here
- We're here to help and answer all your questions.
Thank you for choosing Sips of Dreams! We hope you enjoy your personalized products.