Shipping & Returns
Sips of Dreams
At Sips of Dreams, we want your shopping experience to be as magical as our products. Here you'll find all the information you need about our shipping and return processes.
Shipping
Production Times:
- All our personalized products require 2 to 3 business days for production before being shipped.
Domestic Shipping (United States):
- Shipping time: 3 to 7 business days.
International Shipping:
- Europe: 3 to 7 business days.
- Canada: 3 to 7 business days.
- Rest of the World: 7 to 20 business days.
Important Note: Shipping times are estimates and may vary depending on location and courier service conditions.
Returns
Personalized Products:
- Due to the personalized nature of our products, we do not accept returns for changes of mind. We ask that you carefully review your design before placing your order.
Defective or Damaged Products:
- If your mug arrives broken or with a printing error, don't worry! We'll take care of it.
- Please contact here us within 14 days
- Include in your email:
- Your order number.
- A clear photograph of the damaged or defective product.
- A brief description of the problem.
- Once we receive your email and verify the problem, we will send you a replacement at no additional cost.
Return Process:
- Contact: Send us the required information.
- Verification: Our team will review your case and provide instructions on the next steps.
- Replacement: Once the return is approved, we will send you a replacement product as soon as possible.
Additional Information:
- We reserve the right to refuse returns that do not comply with our policies.
- Original shipping costs are non-refundable, unless the error is ours.
Contact:
If you have any questions or concerns, please do not hesitate to contact here .
Thank you for choosing Sips of Dreams! We hope you enjoy your personalized products.